Fees and refund policy - ): "KeepSolid also offers a refund for a period of thirty (30) days after your initiation of a Service subscription for all subscriptions of KeepSolid VPN Unlimited and MonoDefense Services. Also, on the checkout page we state: "For such payment systems as credit cards, PayPal, and Amazon, the subscription will automatically renew unless the auto-renew is turned off at least 24 hours before the end of the current period." According to our End User Agreement (part 3. We understand that you might be upset that the payment for the prolongation of your subscription was not refunded, however - all users are required to agree to our End User Agreement before signing up for our service. As you can probably judge by other reviews here - people that buy and use our service are pretty satisfied with it. Reply from KeepSolid VPN Unlimited Aug 1, 2022 You can find more information about connection speed with VPN in this article. WireGuard is considered to be the fastest protocol in most common circumstances. Please, try to switch to a different VPN protocol in the Settings -> Protocols of the app, and check the performance again. Also, if you've enabled KeepSolid Wise, it might decrease the speed. So, as a suggestion, try to connect to a few servers that are geographically closer to you with the lowest workload, and check the performance. Also, there is always a chance of slowdown because of your ISP throttling VPN protocols. However, the conditions for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server. As for speed - we provide the maximum possible connection speed for the current conditions. We are unable to locate an account or any support tickets associated with your name "CLAIM Baltimore" on our side, so if you're having any difficulties using the app - be sure to contact our 24/7 support service via to get assistance. Moreover, all new purchases made on our website are covered by our 30-day money-back refund policy, so if for some reason the customer is not satisfied with the service - he can request a refund within this period. We offer 7 days of the free trial, so all new users can test our service to see if it satisfies their needs before they decide to make a purchase. Reply from KeepSolid VPN Unlimited Mar 26, 2022
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